Notice of Privacy

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (“LFPDPPP”) and its Regulations (“RLFPDPPP”), XOMEX makes the following Privacy Notice available to you:

Responsible for the protection and treatment of your Personal Data

Transportes Aereos Ejecutivos Xomex, S.A. de C.V., commercially known as “XOMEX”, with address at Avenida Sayil, Smz 6, Mz 5, Lt 2, Edificio Spectrum, PH2, Cancún, Quintana Roo, C.P. 77500; email info@xomex.mx

Means of obtaining Personal Data

The personal data that XOMEX collects from you will be used only for the purposes described in this privacy notice and may be collected:

Directly, by entering your data or using online services through the portal or website www.xomex.mx and any of its subdomains, page cookies, interaction with other pages and / or social networks to register ( Facebook, Instagram, Twitter, among others).
Directly, through the personnel who work in our offices and / or in the places where we provide services, or we have representative establishments.
Directly, through our official social media accounts.
Directly through the databases of third parties that by using the platform can share their personal data.
Directly, through purchase orders and / or services.
Directly, through consumer and / or user satisfaction formats.
Directly, through the XOMEX telephone service numbers: 998-101-6592 and 998-2271-589.

Collected data

The data that XOMEX will collect from you are: Full name with surnames; address, country; Email address; landline and / or cell phone number; official photo identification, federal taxpayer registration number (RFC); Photographs where the holder appears making use of the services and / or XOMEX products and financial data such as: Credit card number, name of the holder of the same, expiration date, security code and any data that is necessary to complete and manage payments, collections and the contracted service.

Sensitive personal data:
Likewise, we inform you that in order to fulfill the purposes set forth in this Privacy Notice, in addition to the personal data mentioned above, sensitive personal data may be collected and processed, such as: physical condition, health status, disability, medical documentation, medical tests related to Covid-19.

Additionally, we may request:
Information on air transport services contracted with other national and international airlines, such as: airline name, arrival time, take-off time, boarding pass and flight number.

Purpose of the Personal Data collected

Your personal data will be collected for the following purposes, which are indicated by way of example but not limitation:

ID
Preparation of quotes and estimates Contact the owner of the data
Facilitate the sending of the requested information Location
User history of Security services
Localization
Security
Service improvements
Payment
Rectify and ratify commercial link
Improve our commercial and promotional initiatives (marketing)
PCustomize our products and make recommendations
Send information or messages about new products and / or services
Respond to your request for information, products or request for their use, solely and expressly including the services of XOMEX
Address any complaint, question or comment
Sending notifications, notices, propaganda or publicity about our products or services to the extent permitted by applicable law
Create databases for statistical purposes, research and development of new products or services
Transfer to other participants in the attended events, to carry out commercial, professional and business issues, as well as to service providers whose products and services are applicable in the sector
Preparation and sending of brochures, instructions, magazines and any other printed or digital material, web pages, including digital media and / or using software and information technologies
Keeping of records to follow up on services in the future and in general to follow upon any contractual relationship that the owner had with XOMEX

And additionally, we will use your personal information for the following purposes that are not necessary for the requested service or product, but that allow us and facilitate better service:

Evaluate the quality of the services and / or products that XOMEX provides and / or markets, which allows us to make management decisions for our business, as well as the creation of surveys, graphs, which includes analyzing our performance, complying with our legal obligations, develop our capacity to work and carry out investigations.

In case you do not want your personal data to be processed for these additional purposes, you can present a letter from this moment via email to the address: info@xomex.mx

Data transfer, national and international

By virtue of the provisions of articles 36 and 37 of the LFPDPPP, your personal data may be transferred and / or shared to:

A. Holding companies, subsidiaries, related parties and / or affiliates under the common control of XOMEX or a parent company or any company of the same group that controls and / or to which XOMEX belongs that operates under the same internal processes and policies
B. When the transfer is necessary by virtue of a contract entered into or to be entered into in the interest of the owner, by the person in charge and a third party, or for coordination, cooperation, advice and / or support with third parties in projects, works, works, facilities or developments in which XOMEX is also involved or participating or, in which the services and / or products of XOMEX are required;
C. When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the controller and the owner, such as the suppliers who work on our behalf to protect our clients, provide additional services to XOMEX and in favor of the owner, protect lives, maintain the security of our products, protect the rights and intellectual property of Tulum Destination Club and its holding companies, subsidiaries, related and / or affiliated parties, as well as their clients, suppliers, Banking and Credit Institutions, and among others.
D. When the transfer is necessary to comply with Mexican Legislation for the supervision of the activities and operations related to our products and / or services, who may or may not process your personal data on behalf of XOMEX, in accordance with the purposes and uses provided in this Privacy Notice. Likewise, XOMEX reserves the right to share your Personal Data with administrative, judicial or governmental authorities of any kind in the United Mexican States.

It is important to note that the third parties to whom your personal data are transferred will be bound by the same terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.

Exercise of ARCO Rights

Article 28 of the LFPDPPP gives you four rights to exercise:

The owner has the right to access their personal data held by the person in charge and to know the Privacy Notice and its purposes.
The owner has the right to rectify their data if it is inaccurate, incorrect or out of date.
The owner has the right to Cancel his personal data when he considers that they are not being used for the fulfillment of the purposes established in this Privacy Notice.
The owner has the right to Oppose the processing of their personal data regarding any of the purposes established in this Privacy Notice.

Right to revoke your consent for data processing

Article 8 of the LFPDPPP provides for the possibility of revoking the consent granted for the processing of your personal data. To revoke it, you may request it using the same mechanism and procedure for the exercise of ARCO Rights provided in this notice. However, XOMEX informs you that keeping your personal data in its database will allow you to better understand your needs based on your history and thus offer you better services and / or products on future occasions.

Mechanisms for the exercise of ARCO Rights and Revocation of consent for the processing of your data

To exercise your rights of Access, Rectification, Cancellation and Opposition ("ARCO Rights") or your right to revoke consent for the processing of your personal data, you must fill out and send the ARCO RIGHTS EXERCISE FORM, which you can download here , which must be sent to XOMEX through the following email: info@xomex.mx, with attention to the Department of Protection of Personal Data, or, you can submit your request in writing and in Spanish and complying with the requirements indicated in Article 29 of the LFPDPPP. For more information you can contact through the email account indicated above

For the origin of the exercise of your ARCO Rights, you must prove the ownership of your ARCO rights or the representation regarding the owner, through the presentation of a copy of your official identification document with a photograph and the exhibition of the original for comparison, or those instruments established in article 89 of the RLFPDPPP.

XOMEX will follow up on your request within 20 business days from receipt of the ARCO RIGHTS EXERCISE FORM or request, with the complete documentation, to inform you of its origin. If it is appropriate, XOMEX will have a maximum period of 15 business days to make its ARCO right effective

Measures to protect your information and to limit the use or disclosure of your personal information

It will be protected under strict confidentiality and to reasonably prevent the improper use or disclosure of it, we have implemented physical, technical and administrative security measures in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and other regulations. applicable.

In particular, we have a privacy policy, staff training courses, restricted access to personal information only to authorized users, privacy officers, an inventory of personal data (duly classified by data category), of the treatment systems, risk analysis and contractual clauses.

Modifications to this privacy notice

XOMEX may make modifications or updates to this Privacy Notice at any time. The modifications or updates that are made will come into force at the time they are published on the internet site www.xomex.com, on its affiliated sites or in any means of communication that you use to publish it, so it is recommended that you review it. keep going.

Express acceptance of the Privacy Notice

If you do not expressly oppose this notice and its updates, it is understood that you have given your tacit consent in terms of article 8 of the LFPDPPP. XOMEX suggests that you read this Privacy Notice, since, by providing your data by any means, constitutes acceptance of this Privacy Notice.

The last update date to this Privacy Notice is: January 15, 2021